Q27 What happens if my order does not clear customs?

If you provide us with the appropriate documentation from your Customs Department, we will refund your purchase, less a restocking fee plus any expedited shipping services, if any. Or, at your request, we will re-ship your order, but we must charge shipping and processing again. If we re-ship your order and it again does not clear customs, we will refund your purchase less the restocking fee as described above. Sorry, but we cannot ship a third time.